What is Auto-Attendant? Since phone systems, or Private Branch Exchanges (PBX’s) were first deployed some 50 years ago they have consistently been updated and upgraded to satisfy the demands of the business user. Believe it or not, voicemail boxes are a relatively new...
VoIP Integration with CRM Customer Relationship Management (CRM) software is a given in any business that wants to run as efficiently as possible when it comes to managing and leveraging their how they connect with their customer base. CRM records all interactions...
Evolve Complete – Contact Center Not a new concept at all, Evolve Contact Center is the next generation Cloud Call Center. You may also hear the terms VoIP Call Center solution, VoIP Contact Center solution, and Cloud Based Contact Center. They all mean the same...
Interactive Voice Response, or IVR, is an integral function of any business that needs advanced routing in their phone system. An IVR system is an automated routing solution that allows a caller to have a call routed based on options given to the caller by a...
Call routing may seem simple and something that doesn’t demand much planning, but call if routing is not thoughtfully planned before you implement your hosted VoIP solution, the consequences can be dire. If done correctly, the benefits of call routing are great. In a...
A softphone is a simple concept. It’s a piece of software that runs on computers and mobile devices that is a nearly fully functioning phone, and it became popular as VoIP service came into the market. A softphone is a type of VoIP phone. The most fundamental impact...
