What is Auto-Attendant? Since phone systems, or Private Branch Exchanges (PBX’s) were first deployed some 50 years ago they have consistently been updated and upgraded to satisfy the demands of the business user. Believe it or not, voicemail boxes are a relatively new...
VoIP Integration with CRM Customer Relationship Management (CRM) software is a given in any business that wants to run as efficiently as possible when it comes to managing and leveraging their how they connect with their customer base. CRM records all interactions...
Evolve Complete – Contact Center Not a new concept at all, Evolve Contact Center is the next generation Cloud Call Center. You may also hear the terms VoIP Call Center solution, VoIP Contact Center solution, and Cloud Based Contact Center. They all mean the same...
VoIP has without a doubt been the single greatest disruptor in the telecommunications industry for a few reasons: VoIP has reduced monthly expense for businesses. Communications infrastructure is much more efficient for businesses and service providers alike. VoIP has...
Believe it or not, some businesses still send faxes. While not too common, cloud based phone system providers are still required to support faxing. Fax transmission is an analog technology. A modem uses an analog telephone line to send a scanned image, or a facsimile...
Answering this question was much simpler just a few years ago. Before cloud hosted business phone systems, a business would purchase or lease a premise based phone system. Supported by a manufacturer, the phone system, or PBX, would work with a local authorized vendor...
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