Interactive Voice Response, or IVR, is an integral function of any business that needs advanced routing in their phone system. An IVR system is an automated routing solution that allows a caller to have a call routed based on options given to the caller by a...
Answering this question was much simpler just a few years ago. Before cloud hosted business phone systems, a business would purchase or lease a premise based phone system. Supported by a manufacturer, the phone system, or PBX, would work with a local authorized vendor...
Call routing may seem simple and something that doesn’t demand much planning, but call if routing is not thoughtfully planned before you implement your hosted VoIP solution, the consequences can be dire. If done correctly, the benefits of call routing are great. In a...
A softphone is a simple concept. It’s a piece of software that runs on computers and mobile devices that is a nearly fully functioning phone, and it became popular as VoIP service came into the market. A softphone is a type of VoIP phone. The most fundamental impact...
What Are The Different Types of Phone Numbers? Among the first questions a new business owner will ask is: “how do I get a phone number for my business?” The same question will apply to a company who adds new employees and wants to assign them each a phone number....
