by scrockett | Dec 15, 2020 | Business VoIP, Cloud Based PBX, UCaaS
Answering this question was much simpler just a few years ago. Before cloud hosted business phone systems, a business would purchase or lease a premise based phone system. Supported by a manufacturer, the phone system, or PBX, would work with a local authorized vendor...
by scrockett | Dec 15, 2020 | Cloud Based PBX, Contact Center, UCaaS
Call routing may seem simple and something that doesn’t demand much planning, but call if routing is not thoughtfully planned before you implement your hosted VoIP solution, the consequences can be dire. If done correctly, the benefits of call routing are great. In a...
by scrockett | Dec 5, 2020 | Business VoIP, Cloud Based PBX, Contact Center, UCaaS
A softphone is a simple concept. It’s a piece of software that runs on computers and mobile devices that is a nearly fully functioning phone, and it became popular as VoIP service came into the market. A softphone is a type of VoIP phone. The most fundamental impact...
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